BASIC PRIVACY POLICY YES
HOME LOANS PTY LTD
This document describes how we Yes Home Loans PTY LTD
[18 089 135 508] manage personal information.
1. The National Privacy Principles
From 21 December 2001, most private sector
organisations in Australia
must, by law, comply with the National Privacy Principles ("NPPs"). We are bound by and will comply with the NPPs
from that date.
2. Collecting personal information about you
The kinds of personal
information we hold
We only
collect personal information that is necessary for us to perform our functions
and activities which consist of the origination and administration of loans and
related activities. The kinds of personal
information we collect and hold will depend upon your dealings with us and the
circumstances in which it was collected, but may include:
·
information you provide to us when you apply for a loan or when you offer to guarantee
a loan. This information will include
your name, address and contact details, and, if applicable, identification
information relevant to applications requiring compliance with the Financial
Transactions Reports Act.
·
financial information
about you such as your financial position and details of your salary or wage,
and information obtained from credit checks carried out during the loan
approval process (but only if you have authorised such checks to be carried
out).
·
information about the progress of any loan provided to you, or which you have
guaranteed, including your communications with us.
3. Using and disclosing
your personal information
The purposes for which we collect and hold personal information and how we use
and disclose it
We respect your privacy. Any
personal information which we collect about you will be used by us to assess
your application for a loan or offer to provide a guarantee, and to facilitate provision
and administration of loans and related activities.
In order to do this, we may disclose your personal information to:
·
professional advisers
such as solicitors, accountants and valuers;
·
mortgage insurers;
·
underwriters;
·
government agencies
such as those which administer land titles and revenue or (where applicable)
foreign investments;
·
credit reporting
agencies and mercantile agents;
·
external auditors; and
·
other organisations which participate in funding, providing and administering
your loan or the loan you have guaranteed, such as the trustee of the fund from
which the loan is sourced.
We may also use your personal information to provide you with
information about other products and services offered or distributed by
us. To do that we may
disclose your information to our service providers (see below).
Contracting out services and
disclosures
We also disclose personal information to
organisations to whom we outsource functions, such as
mailing and printing houses, IT providers or a mortgage servicer
which organisations assist us to service and administer your loan or the loan
you have guaranteed, or provide you with information about products and
services offered or distributed by us.
4. Access to your
personal information
In most cases, you can gain access to personal information that we hold
about you. We will handle requests for access
to your personal information in accordance with the NPPs. Requests for access should be directed to the
Privacy Officer, whose contact details are set out below.
5. What to do if you would like more information about how we manage your
personal information or wish to complain about a breach of your privacy
If you would like more information about the way we manage our personal
information or are concerned that we may have breached your privacy and wish to
make a complaint, please contact us by calling us on
(02) 9884 1900, [or by
writing to us at the postal or email addresses set out below].
Po Box 2353 North
Parramatta 1750.
6. Changes to our privacy
policy
From time to time it may be necessary for us to review and revise our
privacy policy. We reserve the right to change
our privacy policy at any time. We may
notify you of any change to our privacy policy by any means we choose including
by email, by other electronic communication, by sending you a revised copy or
by otherwise informing you that a revised copy of our privacy policy is
available on request.
